Home / Business Policy

Business Policy

Hotel service policy, cancellation and refund

Cancellation of Service

Guests may cancel their reservation or use of service in the following cases:

  • Cancellation before check-in date: Cancellation must be notified in advance as per the hotel’s required period (e.g. 24–48 hours or 3–7 days before check-in, depending on rate type).
  • Force majeure: Events beyond the control of both parties, such as natural disasters, epidemics, war, or similar circumstances. Supporting evidence may be required for consideration.
  • Package or promotion terms: Bookings under certain packages or promotions may have different cancellation conditions. Please check the details before booking.

Cancellation must be made in writing (email or via the hotel’s designated channel) and is deemed complete when the hotel has received and acknowledged the cancellation.

Important notice regarding cancellation The hotel has no policy to refund booking fees or deposits. Whether the guest cancels within or outside the required period, any amount already paid (deposit/booking fee) will not be refunded under any circumstances.

Refund Policy

The hotel operates under a non-refundable policy. Once a booking or deposit has been paid, the amount will not be refunded for any reason, including but not limited to: cancellation, no-show, change of stay dates, or force majeure.

Payment constitutes acceptance of these terms. Please contact the hotel before booking if you have any questions.

No Refund Policy The hotel does not provide refunds under any circumstances. By making a payment, you accept these terms. Please contact the hotel before booking if you have any questions.